As of the 31st of January 2018 there will be new legislation in the form of the letting agent code of practice being introduced. This is due to the letting agent industry in Scotland having grown in recent years. It provides a range of property management services to private landlords. For example, finding tenants and managing the tenancy by collecting rent, arranging repairs and undertaking necessary checks such as for gas safety etc. Such services can help make sure a landlord meets their legal obligations whilst supporting good management and maintenance of privately rented properties.
This new legislation is coming into place to ensure that all agents operate in a professional manor and handle all customers which they gain (both landlords and tenants) in the correct way. Glasgow Sales and Lettings are always at the forefront of new legislation ensuring that our landlords and tenants get the best possible service possible. Due to this our Managing Director, Sharon Campbell has begun her training towards CIH Level 3 (Chartered Institute of Housing) in order for GSL to work towards meeting all of the correct codes of practice prior to January 2018.
The government requirement which we will be meeting by doing this are:
• a mandatory register of letting agents with an associated ‘fit and proper’ person test and training requirement that must be met to be admitted to the register;
• an agent must hold client money protection insurance.
• a statutory code of practice all letting agents must follow;
• a new way for tenants and landlords to resolve complaints against letting agents for breaches of the statutory code of practice through a new specialist First-tier Tribunal; and
• powers for Scottish Ministers to obtain information and of inspection to support monitoring of compliance.
The CIH Level 3 qualification which Sharon is undertaking will allow us to, in the words of the CIH website:
• Broaden your knowledge of how your role fits into the wider housing environment
• Gain insights into improving customer service and team working and planning for training and development needs
• Develop your personal, organisational and communication techniques
• Develop problem solving skills that will enable you to evaluate your area of housing-related practice
• Further examine your selected area of specialism to gain a greater insight into policy and practice issues directly affecting your role
This is our way of letting you know that you can rest assured that GSL is always looking to improve our own services at all levels of our business to offer all of our clients the very best service levels possible.